The purpose of your role is to increase Wataniya Telecom’s market share
in VIP Customers market and proactively manage the retention of top
revenue customers through the design and delivery of a 24/7 service.
The Responsibilities:
Develop and implement strategic market positioning and business development plans targeting VIP clients in Kuwait to ensure growth and sales targets are achieved.
Act as the key contact for all VIP clients and co-ordinate activities with Marketing and Corporate Sales to ensure consistency of approach and to avoid duplication of effort.
Provide leadership, expertise and professional advice on VIP clients.
Oversee the effective implementation and administration of all VIP Sales operating policies and procedures in order to minimize risk and ensure a favorable Audit report.
Liaise with Product Development to identify market and business opportunities for further business development, and for the introduction of new products or services that meet the specific requirements of VIP clients.
Oversee the development and implementation of special customer care programs that target the individual needs of VIP customers, and ensure customer satisfaction.
Oversee the usage of the MKT (marketing system) channel which functions to monitor free products/services, gift items and giveaways which are requested by authorized staff within Wataniya Telecom for specific customers.
Design, selection and distribution of appropriate benefits for key VIP customers to ensure continued customer patronage which is in line with Wataniya Telecom’s Loyalty Program (managed by Marketing).
Work in with the Director, Sales to develop, meet and stretch annual business and revenue targets.
Provide input and participate in the development of pricing strategies in conjunction with Marketing and Product Development, to ensure competitiveness and profitability.
Develop and make recommendations for sales team incentive plans to encourage and reward increased sales efforts and revenues
Proactively manage and motivate the team to be highly professional and results oriented.
Work to improve employee performance through personal coaching and identifying training and development needs.
Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Wataniya Telecom policy.
Recruit reporting staff as required.
Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.
The Requirements:
Well connected in the business community with strong networking ability.
Fluent verbal/written communication in both Arabic and English.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
Bachelor degree in Business, Marketing or a related discipline from a recognized tertiary institution.
Closing date: 09-Oct-2012
Apply Online
The Responsibilities:
Develop and implement strategic market positioning and business development plans targeting VIP clients in Kuwait to ensure growth and sales targets are achieved.
Act as the key contact for all VIP clients and co-ordinate activities with Marketing and Corporate Sales to ensure consistency of approach and to avoid duplication of effort.
Provide leadership, expertise and professional advice on VIP clients.
Oversee the effective implementation and administration of all VIP Sales operating policies and procedures in order to minimize risk and ensure a favorable Audit report.
Liaise with Product Development to identify market and business opportunities for further business development, and for the introduction of new products or services that meet the specific requirements of VIP clients.
Oversee the development and implementation of special customer care programs that target the individual needs of VIP customers, and ensure customer satisfaction.
Oversee the usage of the MKT (marketing system) channel which functions to monitor free products/services, gift items and giveaways which are requested by authorized staff within Wataniya Telecom for specific customers.
Design, selection and distribution of appropriate benefits for key VIP customers to ensure continued customer patronage which is in line with Wataniya Telecom’s Loyalty Program (managed by Marketing).
Work in with the Director, Sales to develop, meet and stretch annual business and revenue targets.
Provide input and participate in the development of pricing strategies in conjunction with Marketing and Product Development, to ensure competitiveness and profitability.
Develop and make recommendations for sales team incentive plans to encourage and reward increased sales efforts and revenues
Proactively manage and motivate the team to be highly professional and results oriented.
Work to improve employee performance through personal coaching and identifying training and development needs.
Ensure Individual Development Plans (IDP) are completed for all staff in accordance with Wataniya Telecom policy.
Recruit reporting staff as required.
Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved.
The Requirements:
Well connected in the business community with strong networking ability.
Fluent verbal/written communication in both Arabic and English.
Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.
Bachelor degree in Business, Marketing or a related discipline from a recognized tertiary institution.
Closing date: 09-Oct-2012
Apply Online
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