Workshop Mangager
Manage the daily workshop operation workflow as standard department guidelines such as operational & technical repairs, handling customer complains, work scheduling, bay utilization..Etc to end up with sales & profitability objectives achievement & customer’s retention enhancement.
EXPERIENCE :
Minimum 5- 8 years in successful motor service brand
QUALIFICATION :
Bachelor degree , Diploma in mechanical engineering or similar
RESPONSIBILITY :
1) Conduct the daily check tour in workshop to oversee implementing the operation activities effectively & smoothly, and prioritize the work flow as needs.
2) Handle the customer complaints, and ensure of removing all grievances.
3) Supervise employees scheduling with team leader, positioning and justify as work situation needs.
4) Ensure of all spare parts available for repairing , coordinate with spare parts department in need
5) Monitor and coach the employee’s technical performance and monitor all equipment performance for using it properly.
6) Confirm with employees to implement ( F1) principle to enhance customer satisfaction
8) Prepare all periodical reports required, analyze and discuss the results with management and staff on parallel.
9) Monitor and conform the employees are following up personal safety and security procedures.
10) Make sure all equipments and small wares kept in clean and safe conditions for use.
11) Coordinate with marketing department to implement the promotion campaigns activities properly, and analyze the results discussing with sales general manager.
12) Coordinate with training department to schedule employees training needs, ensure of final certification results, and monitor their performance after training.
Receive vehicle job card from data encoder and read all instructions carefully.
Service Advisor
Interact with customers directly to listen and handle their complains and accordingly with other service departments staff to gain and retain satisfaction.
Diploma in Automobile engineering or similar.
RESPONSIBILITY :
1) Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request .
2) Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
3) Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
4) Inform customer about any additional work and obtain his approval if any needed.
5) Contact customer to inform about completing the repair work and vehicle readiness for receipt.
6) Ensure of satisfying the customer by doing required repairs regarding to customer required.
7) Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC. etc) available / working properly at the beginning of his shift on daily basis.
8) Prepare all daily reports required related to repairs orders .
Customer Care Agent
Gather & update all customer profile data, share in customer relationship activities, analyze all data input and prepare all required reports, and conduct the customer retention survey to enhance & gain customer relationship & satisfaction.
KNOWLEDGE & SKILLS :
o Systems Analysis
o Coordination
o Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
o Reading & Writing Comprehensation
o Good communication, Both English & Arabic Languages
RESPONSIBILITY :
1) Participate in conducting comparative mystery shopper visits, and prepare the analysis result report.
2) Participate in organizing and analyzing all historical data about customers, sort and prepare required reports.
3) Follow up prospect inbound calls on a daily basis accordingly with sales showroom team & prepare all reports required as needs.
4) Call the customer for retention survey related to particular events as business request
5) Prepare all data required for customer segmentation
6) Support the customer care agents in use of new forms, reports, new software programs according to organizational policy & recommend for changes.
7) Participate in all external department activities as customer satisfaction surveys, customer forums, invitations, new systems ….. etc.
8) Update all customer profile data, and assist in launching to frontline employees (sales, after sales).
Team Leader
Make sure of implementing all repairs required properly with technical team as the operation standards, and provide the needed support for any difficulties to gain & retain customer satisfaction.
EXPERIENCE :
3 – 5 years. Experience in GCC countries will be added advantage
QUALIFICATION :
Higher Secondary School with Diploma in Automobile Engineering
RESPONSIBILITY :
1) Assign the painting job as vehicles needs & job card instruction considering the employee capabilities
2) Monitor technicians during repairing process; make sure that job is going right from first time and support staff for technical issues.
3) Confirm quality controller for final test and inform job controller or service advisor for any additional work or delay in the delivery.
4) Make sure all electricians following the operational guide; work area is safe, secure, clean and organized and equipment/tools in good conditions for use
5) Recommend staff training and coordinate with workshop In-Charge for training needs and other administrative issues related to staff.
6) Cascade down all new technical information to technician as work situations.
7) Coordinate with parts department for not availability parts or needed in emergency cases.
8) Assist the workshop controller in routine daily works as needed.
Apply Online
Manage the daily workshop operation workflow as standard department guidelines such as operational & technical repairs, handling customer complains, work scheduling, bay utilization..Etc to end up with sales & profitability objectives achievement & customer’s retention enhancement.
EXPERIENCE :
Minimum 5- 8 years in successful motor service brand
QUALIFICATION :
Bachelor degree , Diploma in mechanical engineering or similar
RESPONSIBILITY :
1) Conduct the daily check tour in workshop to oversee implementing the operation activities effectively & smoothly, and prioritize the work flow as needs.
2) Handle the customer complaints, and ensure of removing all grievances.
3) Supervise employees scheduling with team leader, positioning and justify as work situation needs.
4) Ensure of all spare parts available for repairing , coordinate with spare parts department in need
5) Monitor and coach the employee’s technical performance and monitor all equipment performance for using it properly.
6) Confirm with employees to implement ( F1) principle to enhance customer satisfaction
8) Prepare all periodical reports required, analyze and discuss the results with management and staff on parallel.
9) Monitor and conform the employees are following up personal safety and security procedures.
10) Make sure all equipments and small wares kept in clean and safe conditions for use.
11) Coordinate with marketing department to implement the promotion campaigns activities properly, and analyze the results discussing with sales general manager.
12) Coordinate with training department to schedule employees training needs, ensure of final certification results, and monitor their performance after training.
Job Controller
Control workshop workflow starting from receiving the job cards, distributing Repair Orders and monitoring implementation in coordination with all particular positions
3- 5 Years minimum in similar position
Diploma in Mechanical Engg. or similar
Receive vehicle job card from data encoder and read all instructions carefully.
2) Distribute the Repair Order (RO) to technicians in consideration of their skills and abilities
3) Inform the service advisor for additional repairs or spare parts.
4) Monitor the ROs clock in – clock out.
5) Update ROs into system, close and print all daily ROs as needed.
6) Monitor technicians’ performance in coordination with team leaders.
7) Ensure of completing all ROs on time.
8) Endorse completing repair works as quality procedures to gain and retain customer satisfaction.
Reception Supervisor
Supervise handling customer complain properly in coordination with all
service departments employees, and service advisors through monitoring their performance to develop in order to gain and retain customer satisfaction.
3- 5 years as minimum in same position or related to business
Diploma in Mechanical Engineering or above
RESPONSIBILITY :
1) Ensure of handling customer complains properly as Nissan operation standards, and completing repairs work in coordination with service advisor & job controller.
2) Ensure of encoding the customer vehicle data history in kerredge system.
3) Check the customer vehicles, record and complete all check-in sheets information and signatures
4) Distribute the work among services advisors and Monitor their performance, coach and give feedback as needs.
5) Ensure of explaining all expenses, repair process, and delivery time with comprehensive information and vehicle status to customers properly.
6) Supervise the reception area set up , ensure of working all facilitates correct to serve the customers on daily basis
7) Follow up customer satisfaction feedback in coordination with customer relationship department.
8) Coordinate with direct managers for difficult repairs might be fixed outside workshop
9) Coordinate with spare parts and Logistics departments, for spare parts availability.
10) Support the reception team and external branches for operating difficult complains.
11) Ensure of implementing marketing activities. Properly
12) Conduct comparative study for competitors, analyze and discuss results with workshop in-charge.
13) Prepare all periodically reports required related to work for management demand.
3- 5 years as minimum in same position or related to business
Diploma in Mechanical Engineering or above
RESPONSIBILITY :
1) Ensure of handling customer complains properly as Nissan operation standards, and completing repairs work in coordination with service advisor & job controller.
2) Ensure of encoding the customer vehicle data history in kerredge system.
3) Check the customer vehicles, record and complete all check-in sheets information and signatures
4) Distribute the work among services advisors and Monitor their performance, coach and give feedback as needs.
5) Ensure of explaining all expenses, repair process, and delivery time with comprehensive information and vehicle status to customers properly.
6) Supervise the reception area set up , ensure of working all facilitates correct to serve the customers on daily basis
7) Follow up customer satisfaction feedback in coordination with customer relationship department.
8) Coordinate with direct managers for difficult repairs might be fixed outside workshop
9) Coordinate with spare parts and Logistics departments, for spare parts availability.
10) Support the reception team and external branches for operating difficult complains.
11) Ensure of implementing marketing activities. Properly
12) Conduct comparative study for competitors, analyze and discuss results with workshop in-charge.
13) Prepare all periodically reports required related to work for management demand.
Service Advisor
Interact with customers directly to listen and handle their complains and accordingly with other service departments staff to gain and retain satisfaction.
Diploma in Automobile engineering or similar.
RESPONSIBILITY :
1) Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request .
2) Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
3) Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
4) Inform customer about any additional work and obtain his approval if any needed.
5) Contact customer to inform about completing the repair work and vehicle readiness for receipt.
6) Ensure of satisfying the customer by doing required repairs regarding to customer required.
7) Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC. etc) available / working properly at the beginning of his shift on daily basis.
8) Prepare all daily reports required related to repairs orders .
Customer Care Agent
Gather & update all customer profile data, share in customer relationship activities, analyze all data input and prepare all required reports, and conduct the customer retention survey to enhance & gain customer relationship & satisfaction.
KNOWLEDGE & SKILLS :
o Systems Analysis
o Coordination
o Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
o Reading & Writing Comprehensation
o Good communication, Both English & Arabic Languages
RESPONSIBILITY :
1) Participate in conducting comparative mystery shopper visits, and prepare the analysis result report.
2) Participate in organizing and analyzing all historical data about customers, sort and prepare required reports.
3) Follow up prospect inbound calls on a daily basis accordingly with sales showroom team & prepare all reports required as needs.
4) Call the customer for retention survey related to particular events as business request
5) Prepare all data required for customer segmentation
6) Support the customer care agents in use of new forms, reports, new software programs according to organizational policy & recommend for changes.
7) Participate in all external department activities as customer satisfaction surveys, customer forums, invitations, new systems ….. etc.
8) Update all customer profile data, and assist in launching to frontline employees (sales, after sales).
Team Leader
Make sure of implementing all repairs required properly with technical team as the operation standards, and provide the needed support for any difficulties to gain & retain customer satisfaction.
EXPERIENCE :
3 – 5 years. Experience in GCC countries will be added advantage
QUALIFICATION :
Higher Secondary School with Diploma in Automobile Engineering
RESPONSIBILITY :
1) Assign the painting job as vehicles needs & job card instruction considering the employee capabilities
2) Monitor technicians during repairing process; make sure that job is going right from first time and support staff for technical issues.
3) Confirm quality controller for final test and inform job controller or service advisor for any additional work or delay in the delivery.
4) Make sure all electricians following the operational guide; work area is safe, secure, clean and organized and equipment/tools in good conditions for use
5) Recommend staff training and coordinate with workshop In-Charge for training needs and other administrative issues related to staff.
6) Cascade down all new technical information to technician as work situations.
7) Coordinate with parts department for not availability parts or needed in emergency cases.
8) Assist the workshop controller in routine daily works as needed.
Apply Online
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