Required Lead Regional Services Specialist - Honeywell

Qualifications
• University education to BSc level in Chemical Engineering.
• Strong refinery or petrochemicals industry experience with a Technical Service and/or Operations background. Good all-round knowledge of refining technologies, their equipment, and operations combined with significant prior experience in UOP’s core process technologies.
• The position requires significant travel commitment (approx 40%) and associated personal flexibility.
• Strong interpersonal skills as well as good verbal, written, and presentation skills. Good communication skills are required to manage the extensive internal and external customer contact that the position demands.
• Good computer software skills (Word, Excel, PowerPoint).

Reporting to the ME Regional Service Manager located in Dubai, the successful candidate needs to be: a strong problem solver; able to manage own time and efforts; a keen learner; comfortable working both independently and with cross-departmental teams; and have good communication skills. He/she should have wide knowledge of refining technologies, ideally with direct experience of UOP technologies. He must be able to handle in depth technical discussions and will be expected to play a leading role in problem resolution from both a technical and commercial viewpoint.

Position Accountabilities:
(1) Manage the UOP service relationship with a defined customer base: a) build strong relationships with each customer’s personnel across several levels of the organisation, b) become knowledgeable of each customers’ refinery configuration, processing goals and strategies, c) determine how UOP products and services might be applied to meet customers' processing goals; d) oversee all customer service interactions with UOP.
(2) Visit customers’ sites regularly for in-depth discussions and consultation on current operations, process performance, abd any other issues realting to UOP technology transfer. Proactively engage customers to obtain and/or review operating data to enable value added technical support.
(3) Manage the troubleshooting efforts for the assigned customer base with the help of UOP’s Technical Service Department personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.
(4) Support new unit start-up and catalyst reload activities - determine and coordinate work scope and schedule for UOP site-support.
(5) Work closely with UOP Sales counterparts to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities.
(6) Promote the development of the UOP in-country service presence by support of activities such as, but not limited to, mentoring of new locally hired CDP engineers, and development of UOP training products and facilities in country.
(7) Become Six Sigma Green Belt certified.
(8) Assist in preparation of, and participate in, UOP Regional Technical Symposia and Sales Meetings.

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