Thursday, November 21, 2013

Shop Manager - Azadea Group

The Shop Manager is responsible for managing the store operations and staff in order to deliver the
highest standards of customer service and to maximize sales and profitability in line with company’s
objectives.

Bachelor’s Degree
3 years of experience in a managerial role
Previous experience in the industry/retail is a major plus
Strong knowledge and understanding of store operating procedures
Fluency in English
Proficiency in MS Office
Strong product knowledge

Accountabilities
    Solve critical store operational problems including customers’ complaints, in order to ensure
    operational effectiveness and to increase customers’ satisfaction
    Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
    Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing
    costs where possible and reporting variances versus budget.
    Ensure the stock is effectively measured and controlled and manage order placement activities to
    maximise sales and meet stock performance objectives
    Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the
    Shop/Department manpower is effectively matched to operational requirements in a cost effective
    manner
    Prepare management information reports on store performance in order to allow informed decision making
    Ensure the effective communication of sales plans and targets to the Shop/Department team,
    managing performance, developing and motivating employees, in order to ensure the highest levels of
    performance and the achievement, or exceeding, of sales targets
    Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the
    Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per
    company guidelines
    Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media,
    and other concerned parties
    Perform other shop related activities such as overseeing the shop merchandising, verifying the
    cleanliness, display and maintenance of the Shop window, placing orders and other

Apply Online

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