Tuesday, December 31, 2013

Regional Service Manager - Healthcare - Siemens AG

What do I need to qualify for this job?
    10 years experience in Healthcare sector
    5 years managerial experience as Service Manager or Project Manager
    Bachelor degree in Biomedical Engineering or equivalent qualification
    Knowledge of Siemens Healthcare modalities and services
    5 years experience managing complex, multifunctional teams

What are my responsibilities?
    Managing Siemens Healthcare Customer Service in Kuwait
    Following local and HQ defined business objective for archiving required operating profit
    Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in Kuwait
    Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare Customer Services
    The function build the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met
    Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements
    Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification
    Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
    Overview recourse development and execute required man power calculation related to I-base development and budget frame
    Develop staff training in coordination with its respective supervisors/managers
    Ensure extensive sales support to the local sales organization / modality manager
    Coordinate customer pricing for maintenance contract and other service sales offers
    Ensure technical collaboration and knowledge transfer during sales offers and projects
    Holds the disciplinary responsibility for the staff it is assigned to him/she
    Due to the size of organization may be delegated to specific local supervisors/managers
    Informing the staff about the economic development of the business

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