ServIS / CSO Program Manager - ABB Group

Our ideal candidate should have
 Minimum three years experience managing projects.
 Bachelor’s Degree in engineering with domain experience in ABB business.
 Experience with Projects of different size, complexity and contractual types.
 PMP® certification from Project Management Institute or certified by our major competitor as Project Manager or IPMA Level C/D certification recommended if recruited from an external organization.
 People related skills:
 Upholds ethics and values; Demonstrates integrity; Promotes and defends equal opportunities, builds diverse teams; Encourages organizational and individual responsibility towards the community and the environment
 Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognizes and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight
 Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre
 Establishes good relationships with customers and staff; Builds wide and effective networks of contacts inside and outside the organisation; Relates well to people at all levels; Uses humour appropriately to enhance relationships with others

As a ServIS / CSO Program Manager your main responsibilities will be:
Project Planning and Execution
 Manages implementation of Full potential service strategy in country/region: plans, coordinates, organises, monitors and controls project activities and individual implementation phases proactively to ensure efficient
and successful implementation
 Takes operational decisions and escalates issues if necessary
 Interfaces with Global Service PMO team, coordinates activities and actively strives to optimize overall resources within the local organization
 Works closely with Service teams to understand topics, challenges and leading practices and shares lessons learned.
Customer and Stakeholder Satisfaction Management
 Develop personal relationships with Country service managers, LBU service managers and Service teams and jointly monitor successful implementation
 Assures and seeks to improve customer/stakeholder satisfaction and feedback through consistent customer interaction, e.g. communication, (phone, e-mail, etc.) and meetings, kick off, review, etc.
 Works proactively to set customer/stakeholder expectation to assure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
 Encourages openness & respect, and build trust, confidence & loyalty with customers and partners.
 Promotes healthy work-life balance within the project team.
Project Financial and Cost Management
 Controls project finance and cost
Project Reporting
 Conduct regular meetings on the progression of the implementation project.
 Reports status/progress to stakeholders with appropriate with common templates and appropriate details
 Raises potential project issues to relevant stakeholders.
 Effectively reports project progress or other situations either verbally or in writing to assure desired understanding.
Scope and Change Management for Projects
 Utilizes negotiation skills for scope and change management.
 Is on top of scope including the possible overall impact of what may seem to be minor changes
Project Risk and Opportunity Management
 Understands risks as well as what may be causing a change in risk exposure and actions to avoid/mitigate.
 Understands opportunities and how to take advantage of them.
 Identifies and mitigates risks associated with important aspects
 Identifies and act upon new risks and opportunities as they occur.

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