Description:
Reports to Registrar. Under the Registrar, this position will provide support in processing student requests, providing students with advice on the University's policies and procedures, helping students with registration issues, support requests from faculty and administrators and other duties as assigned.
Duties and Responsibilities: (Not all inclusive)
Academic Support
•Receive students'/parents' requests and advises students/parents according to the policies in the University catalog
•Assist students with registration difficulties
•Process students' requests in Banner
•Generates transcript and enrollment verification letters
•Demonstrate Self Service, the University's online registration service, to new students during Placement, Advising and Registration (PAR)
•Process Schedule of Classes for each semester by room charting the sections and creating the section data in Banner.
•Serve as a backup to the Graduation Coordinator.
•Serve as a backup to the Transfer Evaluator.
•Serve as follow-up to the Archiving processing.
•Additional responsibilities as assigned by the Registrar
General Support
•Greet walk-ins.
•Answers in-person, telephone, e-mail and fax inquiries.
•Manage academic records to ensure accurate filing for all academic documents.
•Inventory management.
Qualification: Knowledge
•B.A. or its equivalent required; graduate degree preferred.
•Experience in college/university setting preferred
•Excellent spoken and written English.
•Excellent spoken and written Arabic.
•Must have experience working effectively as a team member with and for multicultural/multilingual populations.
Skills
Computer Competence: Understanding how computers work and being able to use them.
Organizational Skills: Working in a methodical and logical manner to manage priorities, deadlines, and workload to complete tasks and projects in a timely manner and to meet deadlines.
Verbal Communication Skills: the ability to communicate your thoughts effectively; to be able to effectively express or present ideas, opinions, objections, emotions, directions, dissatisfaction and,
Counseling Skills: Helping individuals identify, analyze, and explore personal needs, values, problems and goals; supporting them in implementing actions
Feedback Skills: Communicating information/opinions in such a way that it is understood.
Intellectual Versatility: Recognizing and exploring new ideas and practices; being able to think both creatively and logically without undue influences from personal biases.
Interaction Versatility: Recognizing values and needs differences across groups; adjusting behaviors in order to be effective across groups; adjusting behaviors in order to e effective across diverse situations (including multicultural).
Questioning Skills: Gathering information from and stimulating insight in individuals and groups through the use of interviews, questionnaires and other probing methods.
Role Versatility: Adjusting one's own behavior in order to be effective within and among groups and with individuals.
Solicitation Skills: Requesting something from individuals, organizations, and/or agencies.
Abilities:
•The ability to deal with interruptions throughout the workday.
•The ability to work some flexible hours.
•The position requires occasional evening and weekend work
How to apply
Interested applicants are encouraged to submit a letter of application, and their curriculum vitae, along with the names and contact details of three personal references for consideration. This position will remain open until filled.
Reports to Registrar. Under the Registrar, this position will provide support in processing student requests, providing students with advice on the University's policies and procedures, helping students with registration issues, support requests from faculty and administrators and other duties as assigned.
Duties and Responsibilities: (Not all inclusive)
Academic Support
•Receive students'/parents' requests and advises students/parents according to the policies in the University catalog
•Assist students with registration difficulties
•Process students' requests in Banner
•Generates transcript and enrollment verification letters
•Demonstrate Self Service, the University's online registration service, to new students during Placement, Advising and Registration (PAR)
•Process Schedule of Classes for each semester by room charting the sections and creating the section data in Banner.
•Serve as a backup to the Graduation Coordinator.
•Serve as a backup to the Transfer Evaluator.
•Serve as follow-up to the Archiving processing.
•Additional responsibilities as assigned by the Registrar
General Support
•Greet walk-ins.
•Answers in-person, telephone, e-mail and fax inquiries.
•Manage academic records to ensure accurate filing for all academic documents.
•Inventory management.
Qualification: Knowledge
•B.A. or its equivalent required; graduate degree preferred.
•Experience in college/university setting preferred
•Excellent spoken and written English.
•Excellent spoken and written Arabic.
•Must have experience working effectively as a team member with and for multicultural/multilingual populations.
Skills
Computer Competence: Understanding how computers work and being able to use them.
Organizational Skills: Working in a methodical and logical manner to manage priorities, deadlines, and workload to complete tasks and projects in a timely manner and to meet deadlines.
Verbal Communication Skills: the ability to communicate your thoughts effectively; to be able to effectively express or present ideas, opinions, objections, emotions, directions, dissatisfaction and,
Counseling Skills: Helping individuals identify, analyze, and explore personal needs, values, problems and goals; supporting them in implementing actions
Feedback Skills: Communicating information/opinions in such a way that it is understood.
Intellectual Versatility: Recognizing and exploring new ideas and practices; being able to think both creatively and logically without undue influences from personal biases.
Interaction Versatility: Recognizing values and needs differences across groups; adjusting behaviors in order to be effective across groups; adjusting behaviors in order to e effective across diverse situations (including multicultural).
Questioning Skills: Gathering information from and stimulating insight in individuals and groups through the use of interviews, questionnaires and other probing methods.
Role Versatility: Adjusting one's own behavior in order to be effective within and among groups and with individuals.
Solicitation Skills: Requesting something from individuals, organizations, and/or agencies.
Abilities:
•The ability to deal with interruptions throughout the workday.
•The ability to work some flexible hours.
•The position requires occasional evening and weekend work
How to apply
Interested applicants are encouraged to submit a letter of application, and their curriculum vitae, along with the names and contact details of three personal references for consideration. This position will remain open until filled.
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