Supervise customer complains properly in coordination with all service
departments employees, and service advisors through monitoring their performance to develop in order to gain and retain customer satisfaction.
Main Roles/Responsibilities:
1)Handles customer complains effectively and efficiently as Nissan operation standards, and completing repairs work in coordination with service advisor & job controller.
2) Ensures of encoding the customer vehicle data history in kerridge system.
3) Checks the customer vehicles, record and completes all check-in sheets information and signatures.
4) Distributes the work among services advisors and Monitors their performance, coaches and gives feedback as needs.
5) Ensures of explaining all expenses, repair process, and delivery time with comprehensive information and vehicle status to customers properly.
6) Supervises the reception area set up , ensures of working all facilitates correct to serve the customers on daily basis.
7) Follows up customer satisfaction feedback in coordination with customer relationship department.
8) Coordinates with direct managers for difficult repairs might be fixed outside workshop.
9) Coordinates with spare parts and Logistics departments, for spare parts availability.
10) Supports the reception team and external branches for operating difficult complains.
11) Ensures of implementing marketing activities. .
12) Conducts comparative study for competitors, analyzes and discuss results with workshop in-charge.
13) Prepares all periodically reports required related to work for management demand.
Apply Online
Main Roles/Responsibilities:
1)Handles customer complains effectively and efficiently as Nissan operation standards, and completing repairs work in coordination with service advisor & job controller.
2) Ensures of encoding the customer vehicle data history in kerridge system.
3) Checks the customer vehicles, record and completes all check-in sheets information and signatures.
4) Distributes the work among services advisors and Monitors their performance, coaches and gives feedback as needs.
5) Ensures of explaining all expenses, repair process, and delivery time with comprehensive information and vehicle status to customers properly.
6) Supervises the reception area set up , ensures of working all facilitates correct to serve the customers on daily basis.
7) Follows up customer satisfaction feedback in coordination with customer relationship department.
8) Coordinates with direct managers for difficult repairs might be fixed outside workshop.
9) Coordinates with spare parts and Logistics departments, for spare parts availability.
10) Supports the reception team and external branches for operating difficult complains.
11) Ensures of implementing marketing activities. .
12) Conducts comparative study for competitors, analyzes and discuss results with workshop in-charge.
13) Prepares all periodically reports required related to work for management demand.
Apply Online
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