Call Center Operator - GUST

Answer all incoming calls, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

1. Answer phones professionally
2. Respond to external inquiries
3. Research required information using available resources
4. Handle and resolve complaints
5. Process ID Cards for Faculty, Staff and Students
6. Identify and escalate priority issues
7. Route calls to appropriate resource
8. Complete call logs
9. Complete call reports

Education
• High School diploma required,

Experience
• Knowledge of customer service principles and practices
• Six months or more experience in a call center within a higher education environment preferred

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