The Call Center Agent operates switchboards for the Hospital in order to provide routine information and directs calls to appropriate areas.
Education : High School or equivalent
Experience : 1 years' experience as a call center agent, preferably in hospital or similar setting
RESPONSIBILITIES
Maintains established departmental policies & procedures, objectives, rules & regulations and quality assurance program.
Answers incoming calls in a timely manner and in accordance with Hospital policy. Maintains confidentiality of caller & Hospital information as directed
Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.
Answers caller's questions, as well as questions them to obtain full understanding of what information is being requested
Understands the requirement of the callers and provides prices and information accordingly. Provides accurate information about the services offered by the Hospital.
Directs calls to the appropriate department/individuals; both external & internal calls
Maintains an accurate telephone directory, as directed, to ensure connecting callers to the correct destination.
Conducts appointment bookings for the clinics, when required.
Provides physician and/or Hospital referrals to callers.
Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.
Responds to caller query/ problems within assigned level of authority.
Reports in a detailed and accurate manner, when required.
Participates in educational programs, in-service meetings and trainings as directed.
Attends meetings as required.
Performs other related duties as assigned or requested.
Apply Online
Education : High School or equivalent
Experience : 1 years' experience as a call center agent, preferably in hospital or similar setting
RESPONSIBILITIES
Maintains established departmental policies & procedures, objectives, rules & regulations and quality assurance program.
Answers incoming calls in a timely manner and in accordance with Hospital policy. Maintains confidentiality of caller & Hospital information as directed
Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.
Answers caller's questions, as well as questions them to obtain full understanding of what information is being requested
Understands the requirement of the callers and provides prices and information accordingly. Provides accurate information about the services offered by the Hospital.
Directs calls to the appropriate department/individuals; both external & internal calls
Maintains an accurate telephone directory, as directed, to ensure connecting callers to the correct destination.
Conducts appointment bookings for the clinics, when required.
Provides physician and/or Hospital referrals to callers.
Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.
Responds to caller query/ problems within assigned level of authority.
Reports in a detailed and accurate manner, when required.
Participates in educational programs, in-service meetings and trainings as directed.
Attends meetings as required.
Performs other related duties as assigned or requested.
Apply Online
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