- Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers' needs.
- Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
- Handle customer complaints professionally and escalate any serious issues to the Store Manager for suitable resolution.
- Maintain an up-to-date database of customers visiting the store.
- Communicate to the customers the information on special offers/ sales promotion events.
- Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Store Manager and merchandising team.
- Check stock levels daily and recommend orders to the Store Manager in order to replenish and maintain optimum stock levels.
- Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
- Maintain personal grooming as per the brand standards to represent a positive image
Person Specification:
- High school or "O" Levels
- Pleasant personality and good grooming
- Knowledge of spoken and written English essential
- 1 to 2 years retail sales or customer service experience
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