Provides an optimal daily operational management of hardware, data communications facilities and systems or data transfer (network infrastructure) according to agreed service levels in the area responsible for. Also responsible for assembling and deploying technical infrastructures or components in the area responsible for.
The Senior level will execute many of the same activities as the Junior and Mid level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The Senior level will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.
The Responsibilities:
Serves as a focal point for first and second level technical support in the area responsible for. (Junior only first level).
Provide assistance in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs of Wataniya Telecom.
Maintain emergency, back-up records in off-site locations to ensure continuity of operations and system integrity.
Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
Ensure that spare parts inventory is maintained at all times and initiate procurement action to replenish supplies.
Perform routine audits of network statistics recommending remedial action where necessary.
Provide sound evaluation of the performance of the network.
Monitor network statistics using Performance Management Tool and take corrective action on the faults.
Provide support on special project as and when assigned by seniors and superiors.
Ensure that the Fault Report and Quality Report is issued with vendors at the appropriate time for any system malfunctioning and ensure that vendor is responding within the required time limit.
Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
Ensure compliance with all National Mobile Telecommunications Company, Division and department procedures and policies.
Provide a substantial contribution to development projects.
Implement changes to the infrastructure in accordance with the applicable procedures.
The Requirements:
Bachelor degree in Computer Science or related discipline and appropriate registration with a recognized professional institute.
Good knowledge of Unix OS and Shell Scripting
Good knowledge of MS Office applications like Excel, Word etc.
Good command of both written and verbal English, Arabic would be an advantage.
Strong Analytical skills
Strong Project Management skills
Strong Technical skills
Strong interpersonal communication skills
Apply Online
The Senior level will execute many of the same activities as the Junior and Mid level, but in addition, will typically work on more complex, larger and higher importance/impact projects. The Senior level will also typically be expected to deliver highly optimal results as a product of broader and deeper experience.
The Responsibilities:
Serves as a focal point for first and second level technical support in the area responsible for. (Junior only first level).
Provide assistance in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs of Wataniya Telecom.
Maintain emergency, back-up records in off-site locations to ensure continuity of operations and system integrity.
Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
Ensure that spare parts inventory is maintained at all times and initiate procurement action to replenish supplies.
Perform routine audits of network statistics recommending remedial action where necessary.
Provide sound evaluation of the performance of the network.
Monitor network statistics using Performance Management Tool and take corrective action on the faults.
Provide support on special project as and when assigned by seniors and superiors.
Ensure that the Fault Report and Quality Report is issued with vendors at the appropriate time for any system malfunctioning and ensure that vendor is responding within the required time limit.
Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
Ensure compliance with all National Mobile Telecommunications Company, Division and department procedures and policies.
Provide a substantial contribution to development projects.
Implement changes to the infrastructure in accordance with the applicable procedures.
The Requirements:
Bachelor degree in Computer Science or related discipline and appropriate registration with a recognized professional institute.
Good knowledge of Unix OS and Shell Scripting
Good knowledge of MS Office applications like Excel, Word etc.
Good command of both written and verbal English, Arabic would be an advantage.
Strong Analytical skills
Strong Project Management skills
Strong Technical skills
Strong interpersonal communication skills
Apply Online
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