The primary purpose of this role is to support the projects and business by providing process analysis services. By documenting and analyzing business processes, informed decisions can be made on improving them.
Education / Qualifications:
Bachelor’s Degree in IT/ Finance/ Banking/ Management.
Knowledge:Knowledge of banking and the IT SDLC, banking systems and project management.
Experience:
3 - 5 years of IT or Business Analyst Experience, banking experience.
Accountabilities::
Process Analysis
Data Collection and Preparation of detailed documentation (process diagrams & reports).
Identifying the root of business problems and creating strong and rational business cases for change/no action.
Process Re-design
Facilitating the re-design of business processes including clarifying, identifying issues and facilitating changes to attain the highest levels of customer service, efficiency, control and compliance.
Facilitating sessions with customers to identify process improvements.
Change Management
Helping develop training courses, workshops and methods to support process management .
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