HCL Technologies Exclusive Walk-in for Technical Service Desk / Data Center Operations

Walk-in from 19th to 24th August 2013
Role: Technical Service Desk / Data Center operation
Experience: 6 months - 3.5 years ( Technical voice /semi voice, IT helpdesk/service Desk / Data Center operation-monitoring, remedies, ticketing tools)
Note : 

1. Freshers/ other experience please don't apply
2. System Administrator & Desktop Engineer please don't apply

Job Description:

Hiring for Analyst/Sr. Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice support, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24 x 7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :- SD

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
• presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations

Responsibilities :- DC -Ops

• Good communication
• experience only with international process , domestic with good comm is fine
• ready to work in any shift
• 0.6 months to 3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
• should have worked on remedy & ticketing tools
• certification course with min 6 months in Linux /Unix/CCNA/Microsoft with good comm are eligible .
• If your experience is relevant kindly walk in to the below mentioned address Directly.

Chennai
Weekdays - 1pm-3.30pm, Saturday: 10am-3pm
Sterling Technopolis:
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,

Bangalore,
Weekdays - 1pm-3.30pm, Saturday -10am-3.30pm

HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj / Ahamed

HYDERABAD: only on 24-Aug-13 ( Saturday ) 9.30pm-1.30.pm

HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person - Sarath

Please carry your resume in Walk-in, kindly mention Geetha on top of your resume