Customer Service Representative - Gulf Bank

To provide effective customer service support by assisting customers in the branch with their banking transaction requirements and ensuring customer satisfaction.

Education / Qualifications:
Diploma / Bachelor’s degree / Equivalent Qualification

Knowledge:
    Knowledge of Consumer Banking Products & Services
    Good understanding of customer needs

Experience:
    0 – 2 years experience in a Consumer Branch role

Accountabilities:
Banking Transactions:
        Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
   
Mail, Telex & ATM Cards:
        Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
   
Communication:
        Send, receive and file telex confirmations and ensure transfers are properly processed
   
Customers Enquiries:
        Respond to all customer enquiries
   
Customer service:
        Deliver high quality customer service and exceed satisfaction goals
   
Customer Records:
        Create, update and maintain relevant customer records ensuring that data is recorded appropriately
   
Corporate Governance & Compliance: 

Work fully within:
        risk policies and procedures
        all compliance regulations

Apply Online