Requirements:
Looking for Hotel Management/University Degree graduates - Female Candidates, falling between the ages 25 - 35 years of age, minimum of two years previous hotel experience in Front Office, Guest Relations operation, coupled with excellent professional communications skills, written & oral proficiency in English with relevant computer knowledge - MS Office, Reservation System knowledge like Opera is a requirement.
In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team of positive professionals who are full of energy, so you will feel motivated to come to work every day. Most importantly, we'll give you Room to be yourself.
Duties and Responsibilities –
Greets and welcomes all guests at any time in a friendly and helpful manner, using guest names at every opportunity. Personalized service is of utmost importance
Be fully aware of arrivals: regular, club floor, CP Ambassador and VIP guests.
Ensures a thorough working knowledge of Opera, and have attended the appropriate Opera training.
Makes sure IHG Ambassador members consistently receive all benefits; repeat guests and other VIP’s receive special recognition and service.
Ensure that special Amenities will be arranged for VVIP arrivals, Like: Recognized celebrities, State Ambassadors, heads of state/Royalty
Constantly reviews the expected arrivals for the day, monitor same day reservations.
Checks the correspondence for the following day arrivals to ensure that all CP Ambassador members, VIP bookings are picked up.
Ensure maximum Priority Club enrolment on daily basis
Updates CP Ambassador profiles through Holidex for next day reservations.
Ensures constant coverage is done at the Club Floor / Lobby desk allocations of work.
Liaise closely, throughout the whole day, with Housekeeping and F&B departments, to establish a smooth operation between Front Office and Club Floors.
Ensures efficient repeat guest history system.
Ensures all registration cards are complete and in place on daily basis.
Be thoroughly aware of all reservation procedures, filing or guest correspondence and Internet / Fax messages
Checks all vouchers, prepayments or deposits received from guests; be fully aware of the credit policies and ensures all relative information is recorded on Opera
Maintains appropriate standard conduct, dress, hygiene, uniforms, appearance and that name badge are worn at all times.
Promotes Inter-Hotel sales, in-house facilities through up-selling methods; be familiar with any on-going events in the hotel.
Promotes Club room sales through up-selling methods
Performs such functions as included but not limited to :
--Regular guest welcome letters--Solicitation of VIP applications--Attending to special requests by guests --Developing and implementing guest telephone contact systems
Handles guest complaints and ensures that all queries and problems are dealt with a satisfactory manner.
Follows up and reports to supervisor on corrective action.
Ensures all guests are roomed efficiently and courteously.
Assists and attends regular VIP guest cocktail parties.
Reviews arrival lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
Prepares requisitions for amenities on a timely basis.
Ensure smooth and accurate handling of Guest Satisfaction Tracking Survey forms.
Apply Online
Looking for Hotel Management/University Degree graduates - Female Candidates, falling between the ages 25 - 35 years of age, minimum of two years previous hotel experience in Front Office, Guest Relations operation, coupled with excellent professional communications skills, written & oral proficiency in English with relevant computer knowledge - MS Office, Reservation System knowledge like Opera is a requirement.
In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team of positive professionals who are full of energy, so you will feel motivated to come to work every day. Most importantly, we'll give you Room to be yourself.
Duties and Responsibilities –
Greets and welcomes all guests at any time in a friendly and helpful manner, using guest names at every opportunity. Personalized service is of utmost importance
Be fully aware of arrivals: regular, club floor, CP Ambassador and VIP guests.
Ensures a thorough working knowledge of Opera, and have attended the appropriate Opera training.
Makes sure IHG Ambassador members consistently receive all benefits; repeat guests and other VIP’s receive special recognition and service.
Ensure that special Amenities will be arranged for VVIP arrivals, Like: Recognized celebrities, State Ambassadors, heads of state/Royalty
Constantly reviews the expected arrivals for the day, monitor same day reservations.
Checks the correspondence for the following day arrivals to ensure that all CP Ambassador members, VIP bookings are picked up.
Ensure maximum Priority Club enrolment on daily basis
Updates CP Ambassador profiles through Holidex for next day reservations.
Ensures constant coverage is done at the Club Floor / Lobby desk allocations of work.
Liaise closely, throughout the whole day, with Housekeeping and F&B departments, to establish a smooth operation between Front Office and Club Floors.
Ensures efficient repeat guest history system.
Ensures all registration cards are complete and in place on daily basis.
Be thoroughly aware of all reservation procedures, filing or guest correspondence and Internet / Fax messages
Checks all vouchers, prepayments or deposits received from guests; be fully aware of the credit policies and ensures all relative information is recorded on Opera
Maintains appropriate standard conduct, dress, hygiene, uniforms, appearance and that name badge are worn at all times.
Promotes Inter-Hotel sales, in-house facilities through up-selling methods; be familiar with any on-going events in the hotel.
Promotes Club room sales through up-selling methods
Performs such functions as included but not limited to :
--Regular guest welcome letters--Solicitation of VIP applications--Attending to special requests by guests --Developing and implementing guest telephone contact systems
Handles guest complaints and ensures that all queries and problems are dealt with a satisfactory manner.
Follows up and reports to supervisor on corrective action.
Ensures all guests are roomed efficiently and courteously.
Assists and attends regular VIP guest cocktail parties.
Reviews arrival lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
Prepares requisitions for amenities on a timely basis.
Ensure smooth and accurate handling of Guest Satisfaction Tracking Survey forms.
Apply Online
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