Monitor and follow up comprehensive sales and services under relevant Areas as per process guidance.
Education / Qualifications: Diploma or Bachelor’s Business Administration
Knowledge: Understanding GB products and services. Good knowledge of branch network and Consumer operations.
Experience: Minimum 2 - 4 years experience in consumer banking.
Accountabilities::
a) Improve Branch Banking service standards to achieve desired NPS results through follow-up on complaint closures pertaining to staff and customers.
b) Focus on Branch Banking service standards to achieve acceptable SQM ratings.
c) Follow up with SQM team on branches’ performances.
d) Track sales of low performers to spot changes in achievements (periodical reports to BBAU Manager).
e) Follow up with low performers BMs and ROs (watch list) and reports to BBAU Manager on Quarterly basis.
f) Identify all ROs below 60% achievement and address it to BM, AM and HR business partner.
g) Follow-up on monthly sales claims with branches.
h) Follow up with branches and monitor any Audit and Internal Control related issues to ensure that all branches achieve acceptable rating.
i) Handle Lead Management System of all the branches that fall under relevant area
j) Monitor daily branch error reports provided by operations.
k) Monitor Lead Management System of all the branches that fall under their area
l) Follow up with low performers who aren’t meeting GB promise targets and report those staff to BM/AM/AGM while being kept on a watch list.
m) Follow up with staff to ensure successful conversion of leads to achieve sales target. Report staff with low LMS usage to BM/AM/AGM for further action.
n) Regular visits to branches for follow up purposes and feedback on different issues.
Apply Online
Education / Qualifications: Diploma or Bachelor’s Business Administration
Knowledge: Understanding GB products and services. Good knowledge of branch network and Consumer operations.
Experience: Minimum 2 - 4 years experience in consumer banking.
Accountabilities::
a) Improve Branch Banking service standards to achieve desired NPS results through follow-up on complaint closures pertaining to staff and customers.
b) Focus on Branch Banking service standards to achieve acceptable SQM ratings.
c) Follow up with SQM team on branches’ performances.
d) Track sales of low performers to spot changes in achievements (periodical reports to BBAU Manager).
e) Follow up with low performers BMs and ROs (watch list) and reports to BBAU Manager on Quarterly basis.
f) Identify all ROs below 60% achievement and address it to BM, AM and HR business partner.
g) Follow-up on monthly sales claims with branches.
h) Follow up with branches and monitor any Audit and Internal Control related issues to ensure that all branches achieve acceptable rating.
i) Handle Lead Management System of all the branches that fall under relevant area
j) Monitor daily branch error reports provided by operations.
k) Monitor Lead Management System of all the branches that fall under their area
l) Follow up with low performers who aren’t meeting GB promise targets and report those staff to BM/AM/AGM while being kept on a watch list.
m) Follow up with staff to ensure successful conversion of leads to achieve sales target. Report staff with low LMS usage to BM/AM/AGM for further action.
n) Regular visits to branches for follow up purposes and feedback on different issues.
Apply Online
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