You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
As a Guest Relations Officer you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
•Maintain effective communication with all related departments to ensure a smooth service delivery
•Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP Guests
•Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
•Maintain and update guest history profiles through the Opera guest profile system
•Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
•Inspect daily guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure
•Maintain awareness of competitors’ rates and occupancy levels and analyze guest comments through weekly reports
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