Qualifications:
Related degree and 2 years experience required. 10-12 years of progressive experience in field or proper certifications may be substituted in lieu of a degree 5-6 years of military experience may substitute for a degree.
This position required IT certifications IAW DoD 8570.01 (CompTIA Security+ and one Computing Environment Certificate, preferably Windows 7 Configuration) IAT Level II, certificate of CompTIA Security+, A+ or Network+. IMO follows guidance from DoD 8570.01 though}.
4-6 years experience working with Army or DOD IT systems
Must be able to obtain and retain a Secret Clearance
Must obtain a passport with one year or more from expiration.
Pass CENTCOM MOD 12 medical screening and Individual Deployment Training.
Wear body armor, helmet, and protective mask if required. Able to carry 50 lbs and work in extreme heat.
Provide information management, help desk, and computer technician support. Provide support to ensure system connectivity, performance throughput, security validation, availability and data integrity. Provide IT help desk support. Assist scheduling times in the conference room with the administrative assistant based on the Commander’s schedule and facilitate and troubleshoot Video Teleconferences (VTC). Ensure all Battalion computers are in compliance with information assurance policies (IA) and that all users have completed and are current on Information Assurance (IA) training. Base-line all new computers as necessary. Ensure all users remain on the network Create new Non-Classified Internet Protocol Router Network (NIPR) and Secret Internet Protocol Router Network (SIPR) accounts for users. Perform continuous general maintenance on all Battalion computers.
Specific Job Requirements:
Replace all auxiliary equipment as needed, i.e. keyboards, mice etc. Apply IA patches weekly to ensure all computers are IA compliant. Troubleshoot email issues as they arise. (Which includes the OWA (Outlook Web Application) and Army Enterprise Email. Troubleshoot Microsoft issues as they arise. Coordinate with VTC hosts and or participant to schedule VTC’s, establishing connection 15 minutes prior to the start of the VTC. Troubleshoot VTC connectivity problems and submit the necessary trouble tickets in support of the AFSBn-KU VTC equipment. Provision/register CAC’s, so users can logon to their computers with the cards. With the network, systems and TNOSC departments, troubleshoot all network connectivity issues. Submit firewall modification forms as needed. Place new computers on the network and domain. Place new printers on the network. Have distribution group mailboxes created (through the creation of an Enterprise Email template, then creation of a ticket utilizing ITSM (Information Technology Service Management) which is then escalated to 54th helpdesk, then SWACC and finally DISA (Defense Information Systems Agency).). Submit work orders to facilitate all issue that require upper level assistance, using the Remedy ticket system (now named ITSM). Make changes in Active Directory (AD), as such as creating computer accounts or updating expiration dates for user accounts based on the most recent Annual DoD Cyber Awareness Challenge Exam. Assist in relocation of information systems (for liability purposes, all movements should be done by the hand receipt holder or delegate). Disable/delete accounts for outgoing staff members. Run CAT 5e cables outside of heavy traffic areas to maintain network connectivity. Also, delete previous user profiles from computer to assist in optimal performance of workstation if degradation in performance is noted by IT. Escort the hand receipt holder to Tobyhanna, with equipment, if hardware repairs are needed. Work with inside/outside plant to ensure all telephone connectivity is maintained. Troubleshoot connectivity issues with digital senders and printers. Arrange “meet me” conference phone numbers for teleconferences. Install all necessary software (if it is currently allowed on the master approved software list). Provide SIPRNET trusted agent support for Battalion users. Recommend life cycle replacement of IT equipment by setting-up new IT equipment and turning in the old out-dated IT equipment.
Apply Online
Related degree and 2 years experience required. 10-12 years of progressive experience in field or proper certifications may be substituted in lieu of a degree 5-6 years of military experience may substitute for a degree.
This position required IT certifications IAW DoD 8570.01 (CompTIA Security+ and one Computing Environment Certificate, preferably Windows 7 Configuration) IAT Level II, certificate of CompTIA Security+, A+ or Network+. IMO follows guidance from DoD 8570.01 though}.
4-6 years experience working with Army or DOD IT systems
Must be able to obtain and retain a Secret Clearance
Must obtain a passport with one year or more from expiration.
Pass CENTCOM MOD 12 medical screening and Individual Deployment Training.
Wear body armor, helmet, and protective mask if required. Able to carry 50 lbs and work in extreme heat.
Provide information management, help desk, and computer technician support. Provide support to ensure system connectivity, performance throughput, security validation, availability and data integrity. Provide IT help desk support. Assist scheduling times in the conference room with the administrative assistant based on the Commander’s schedule and facilitate and troubleshoot Video Teleconferences (VTC). Ensure all Battalion computers are in compliance with information assurance policies (IA) and that all users have completed and are current on Information Assurance (IA) training. Base-line all new computers as necessary. Ensure all users remain on the network Create new Non-Classified Internet Protocol Router Network (NIPR) and Secret Internet Protocol Router Network (SIPR) accounts for users. Perform continuous general maintenance on all Battalion computers.
Specific Job Requirements:
Replace all auxiliary equipment as needed, i.e. keyboards, mice etc. Apply IA patches weekly to ensure all computers are IA compliant. Troubleshoot email issues as they arise. (Which includes the OWA (Outlook Web Application) and Army Enterprise Email. Troubleshoot Microsoft issues as they arise. Coordinate with VTC hosts and or participant to schedule VTC’s, establishing connection 15 minutes prior to the start of the VTC. Troubleshoot VTC connectivity problems and submit the necessary trouble tickets in support of the AFSBn-KU VTC equipment. Provision/register CAC’s, so users can logon to their computers with the cards. With the network, systems and TNOSC departments, troubleshoot all network connectivity issues. Submit firewall modification forms as needed. Place new computers on the network and domain. Place new printers on the network. Have distribution group mailboxes created (through the creation of an Enterprise Email template, then creation of a ticket utilizing ITSM (Information Technology Service Management) which is then escalated to 54th helpdesk, then SWACC and finally DISA (Defense Information Systems Agency).). Submit work orders to facilitate all issue that require upper level assistance, using the Remedy ticket system (now named ITSM). Make changes in Active Directory (AD), as such as creating computer accounts or updating expiration dates for user accounts based on the most recent Annual DoD Cyber Awareness Challenge Exam. Assist in relocation of information systems (for liability purposes, all movements should be done by the hand receipt holder or delegate). Disable/delete accounts for outgoing staff members. Run CAT 5e cables outside of heavy traffic areas to maintain network connectivity. Also, delete previous user profiles from computer to assist in optimal performance of workstation if degradation in performance is noted by IT. Escort the hand receipt holder to Tobyhanna, with equipment, if hardware repairs are needed. Work with inside/outside plant to ensure all telephone connectivity is maintained. Troubleshoot connectivity issues with digital senders and printers. Arrange “meet me” conference phone numbers for teleconferences. Install all necessary software (if it is currently allowed on the master approved software list). Provide SIPRNET trusted agent support for Battalion users. Recommend life cycle replacement of IT equipment by setting-up new IT equipment and turning in the old out-dated IT equipment.
Apply Online
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