To perform each essential duty satisfactorily by ensuring that
computerized records are captured accurately and maintained in the
prescribed manner.
Education / Qualifications:
Degree in Business Administration / Customer Service Management or related field
Knowledge:
knowledge of Consumer Banking Products & Services, IT and Banking Systems, Understanding of Customer Psychology
Experience:
1 – 2 year in Customer Service
Accountabilities::
Refers to AML list containing customer category for KYC data update and start calling for data update.
Call and greet the customer in an appropriate manner, verify customer and ensure total customer satisfaction by requesting and capturing the missing / needed data.
Ensure successful customer KYC profile update, escalate in case of error or issue and follow-up
Contacts AML to resolve questions, inconsistencies, or missing data.
Contributes to a team effort and accomplishes related results as required.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains data entry requirements by following the procedure.
Assists when and where necessary in developing improved patient records management.
Consults with the system/application and/or evaluators for troubleshooting database problems.
Generates statistical reports and responds to inquiries regarding entered data as requested.
Apply Online
Education / Qualifications:
Degree in Business Administration / Customer Service Management or related field
Knowledge:
knowledge of Consumer Banking Products & Services, IT and Banking Systems, Understanding of Customer Psychology
Experience:
1 – 2 year in Customer Service
Accountabilities::
Refers to AML list containing customer category for KYC data update and start calling for data update.
Call and greet the customer in an appropriate manner, verify customer and ensure total customer satisfaction by requesting and capturing the missing / needed data.
Ensure successful customer KYC profile update, escalate in case of error or issue and follow-up
Contacts AML to resolve questions, inconsistencies, or missing data.
Contributes to a team effort and accomplishes related results as required.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains data entry requirements by following the procedure.
Assists when and where necessary in developing improved patient records management.
Consults with the system/application and/or evaluators for troubleshooting database problems.
Generates statistical reports and responds to inquiries regarding entered data as requested.
Apply Online
No comments:
Post a Comment