Support the Department Manager to maximize sales & reduce loss by actively working on the shop floor, demonstrating & driving excellent customer service. Ensure department standards are maintained in the absence of the Department Manager.
Responsibilities:
Responsibilities:
- Lead Associates to maximize sales through shop floor replenishment, outstanding customer service,maintain correct densities, size curve & size replenishment
- Ensure knowledge of daily / weekly targets & lead associates in achieving them.
- Maintain highest possible standards of housekeeping, recovery, & communicate stock issues with the Department Manager.
- Ensure that deliveries, especially replenishment are displayed immediately on the shop floor
- Support the Department Manager with the execution of campaigns & promotions
- Ensure working knowledge of H&M merchandising guidelines & use this when making stock decisions
- Work to maintain store appearance, and support Department Manager to ensure department is audit compliant & stock loss is kept to a minimum.
- Accurately complete mark downs, ticketing & tagging checks
- Ensure awareness of stock loss issues & follow correct till procedures at all times.
- Ensure awareness of associate's goals & support Department Manager in following up on them
- Constantly assess own performance & seeks out feedback on how to improve performance
- Deliver on the job training to associates & support completion of Sales Associate work book.
- Minimum3 years retail management experience
- Good communication skills.
- Previous experience in working within a multi cultural and diverse store environment.
- Extensive leadership, decision making, planning & organizing and relationship building skills.
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