Tuesday, May 6, 2014

Officer Technical Support - Al Sayer Group

Qualifications:
Primary: Diploma in Computer Science (12th Standard + 2 or 3 years) or equivalent
Linguistic Abilities: English and Arabic is a must.
Kuwait driver’s license

1. Install, configure and upgrade Windows operating system, Office packages and other software on desktops as requested by end user.
2. Upgrade PC memory, hardware when requested by user.
3. Checkup every month for Windows, Microsoft Office and adobe updates at user workstations in assigned locations.
4. Analyze hardware problems reported through IT Service Request and send hardware unit to Al Dhow Information Systems workshop for further investigation or replacement.
5. Verify availability of bar code identification numbers on new IT equipment and dispatch to respective locations after approval from Manager-IT.
6. Update asset records of concerned resource profiles in e-synergy.
7. Prepare assets track report containing updated locations of IT equipment and software installed in workstations, at concerned locations.

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