Description:
The Customer Service Representative is responsible for providing Operations team support and excellent customer service for Arabic and English speaking clients
Duties and Responsibilities:
The Customer Service Representative is responsible for providing Operations team support and excellent customer service for Arabic and English speaking clients on such topics as program information, course scheduling and registration services, DURING WORKDAYS FROM 12 PM TO 8 PM. The Customer Service Representative also provides support to Center for Continuing Education Business Relations and Marketing & PR.
•Serves as the first point of contact for public regarding Center for Continuing Education programs and services
•Opens and date stamps all general correspondence
•Maintains the general filing system and files all correspondence
•Maintains student database
•Registers students in the Banner system
•Delivers bilingual (English and Arabic) programmatic information and services, as well as registration support to a wide range of public clients
•Ensures that contacts are accurately tracked and followed up in a timely and effective manner with information provided being accurate and appropriate
•Plays an integral role in the success of Center for Continuing Education sales and marketing processes by contacting and responding effectively to potential, current and past students and clients in order to generate course registrations
•Performs other related to filing and administration as assigned
Qualification:
•Post high school diploma required; Bachelor¢€™s degree preferred
•1-3 years experience in adult education and training field
Experience
•Three years of administrative/office support experience including the performance of clerical and secretarial duties requiring discretion and independent judgment concerning selection and evaluation of procedures
Only those who are qualified or selected will be contacted.
Applicants should submit their resumes to careers@auk.edu.kw
The Customer Service Representative is responsible for providing Operations team support and excellent customer service for Arabic and English speaking clients
Duties and Responsibilities:
The Customer Service Representative is responsible for providing Operations team support and excellent customer service for Arabic and English speaking clients on such topics as program information, course scheduling and registration services, DURING WORKDAYS FROM 12 PM TO 8 PM. The Customer Service Representative also provides support to Center for Continuing Education Business Relations and Marketing & PR.
•Serves as the first point of contact for public regarding Center for Continuing Education programs and services
•Opens and date stamps all general correspondence
•Maintains the general filing system and files all correspondence
•Maintains student database
•Registers students in the Banner system
•Delivers bilingual (English and Arabic) programmatic information and services, as well as registration support to a wide range of public clients
•Ensures that contacts are accurately tracked and followed up in a timely and effective manner with information provided being accurate and appropriate
•Plays an integral role in the success of Center for Continuing Education sales and marketing processes by contacting and responding effectively to potential, current and past students and clients in order to generate course registrations
•Performs other related to filing and administration as assigned
Qualification:
•Post high school diploma required; Bachelor¢€™s degree preferred
•1-3 years experience in adult education and training field
Experience
•Three years of administrative/office support experience including the performance of clerical and secretarial duties requiring discretion and independent judgment concerning selection and evaluation of procedures
Only those who are qualified or selected will be contacted.
Applicants should submit their resumes to careers@auk.edu.kw
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