Description: Under the Registrar, this position will
provide support in processing student reques's policies and procedures,
helping students with registration issues, support requests from
faculty and administrators and other duties as assigned.
Duties and Responsibilities: Academic Support
•Receive students'/parents' requests and advises students/parents according to the policies in the University catalog
•Assist students with registration difficulties
•Process students' requests in Banner
•Generates transcript and enrollment verification letters
•Demonstrate Self Service, the University's online registration service, to new students during Placement, Advising and Registration (PAR)
•Process Schedule of Classes for each semester by room charting the sections and creating the section data in Banner.
•Serve as a backup to the Graduation Coordinator.
•Serve as a backup to the Transfer Evaluator.
•Serve as follow-up to the Archiving processing.
•Additional responsibilities as assigned by the Registrar
General Support
•Greet walk-ins.
•Answers in-person, telephone, e-mail and fax inquiries.
•Manage academic records to ensure accurate filing for all academic documents.
•Inventory management.
Qualification: Knowledge
•B.A. or its equivalent required; graduate degree preferred.
•Experience in college/university setting preferred
•Excellent spoken and written English.
•Excellent spoken and written Arabic.
•Must have experience working effectively as a team member with and for multicultural/multilingual populations.
Skills
Computer Competence: Understanding how computers work and being able to use them.
Office Machines Skills: Using the fax, copier, and other office machines resources and tools effectively.
Organizational Skills: Working in a methodical and logical manner to manage priorities, deadlines, and workload to complete tasks and projects in a timely manner and to meet deadlines.
Records Management Skills: Sorting and retrieving data.
Relationship Building: Establishing, strengthening, maintaining credibility, trust, and confidence with individuals and groups, both internal and external, on behalf of the American University of Kuwait.
Telephone Skills: Using the telephone as a resource tool including voice mail, answering, transferring, and managing phone calls effectively.
Verbal Communication Skills: the ability to communicate your thoughts effectively; to be able to effectively express or present ideas, opinions, objections, emotions, directions, dissatisfaction and
Writing Skills: Preparing error-free written material that follows generally accepted rules of style and form.
Counseling Skills: Helping individuals identify, analyze, and explore personal needs, values, problems and goals; supporting them in implementing actions
Feedback Skills: Communicating information/opinions in such a way that it is understood.
Intellectual Versatility: Recognizing and exploring new ideas and practices; being able to think both creatively and logically without undue influences from personal biases.
Interaction Versatility: Recognizing values and needs differences across groups; adjusting behaviors in order to be effective across groups; adjusting behaviors in order to e effective across diverse situations (including multicultural).
Questioning Skills: Gathering information from and stimulating insight in individuals and groups through the use of interviews, questionnaires and other probing methods.
Role Versatility:
Adjusting one¢€™s own behavior in order to be effective within and among groups and with individuals.
Solicitation Skills: Requesting something from individuals, organizations, and/or agencies.
Abilities:
•The ability to deal with interruptions throughout the workday.
•The ability to work some flexible hours.
•The ability to work in a dynamic and team oriented environment
•The ability to work well with faculty, administration, as well as with prospective students and parents.
•The position requires occasional evening and weekend work
Duties and Responsibilities: Academic Support
•Receive students'/parents' requests and advises students/parents according to the policies in the University catalog
•Assist students with registration difficulties
•Process students' requests in Banner
•Generates transcript and enrollment verification letters
•Demonstrate Self Service, the University's online registration service, to new students during Placement, Advising and Registration (PAR)
•Process Schedule of Classes for each semester by room charting the sections and creating the section data in Banner.
•Serve as a backup to the Graduation Coordinator.
•Serve as a backup to the Transfer Evaluator.
•Serve as follow-up to the Archiving processing.
•Additional responsibilities as assigned by the Registrar
General Support
•Greet walk-ins.
•Answers in-person, telephone, e-mail and fax inquiries.
•Manage academic records to ensure accurate filing for all academic documents.
•Inventory management.
Qualification: Knowledge
•B.A. or its equivalent required; graduate degree preferred.
•Experience in college/university setting preferred
•Excellent spoken and written English.
•Excellent spoken and written Arabic.
•Must have experience working effectively as a team member with and for multicultural/multilingual populations.
Skills
Computer Competence: Understanding how computers work and being able to use them.
Office Machines Skills: Using the fax, copier, and other office machines resources and tools effectively.
Organizational Skills: Working in a methodical and logical manner to manage priorities, deadlines, and workload to complete tasks and projects in a timely manner and to meet deadlines.
Records Management Skills: Sorting and retrieving data.
Relationship Building: Establishing, strengthening, maintaining credibility, trust, and confidence with individuals and groups, both internal and external, on behalf of the American University of Kuwait.
Telephone Skills: Using the telephone as a resource tool including voice mail, answering, transferring, and managing phone calls effectively.
Verbal Communication Skills: the ability to communicate your thoughts effectively; to be able to effectively express or present ideas, opinions, objections, emotions, directions, dissatisfaction and
Writing Skills: Preparing error-free written material that follows generally accepted rules of style and form.
Counseling Skills: Helping individuals identify, analyze, and explore personal needs, values, problems and goals; supporting them in implementing actions
Feedback Skills: Communicating information/opinions in such a way that it is understood.
Intellectual Versatility: Recognizing and exploring new ideas and practices; being able to think both creatively and logically without undue influences from personal biases.
Interaction Versatility: Recognizing values and needs differences across groups; adjusting behaviors in order to be effective across groups; adjusting behaviors in order to e effective across diverse situations (including multicultural).
Questioning Skills: Gathering information from and stimulating insight in individuals and groups through the use of interviews, questionnaires and other probing methods.
Role Versatility:
Adjusting one¢€™s own behavior in order to be effective within and among groups and with individuals.
Solicitation Skills: Requesting something from individuals, organizations, and/or agencies.
Abilities:
•The ability to deal with interruptions throughout the workday.
•The ability to work some flexible hours.
•The ability to work in a dynamic and team oriented environment
•The ability to work well with faculty, administration, as well as with prospective students and parents.
•The position requires occasional evening and weekend work
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