• Arabic Speaker - 5 star hotel background required
• Minimum 2 years Front Office experience, preferably in 5 star environment
• Native Arabic speaker with excellent command of English orally and written; additional languages are an advantage
• Diploma or Hotel Management School degree required
• Strong technical skills in Microsoft Office and PMS (Fidelio/ Opera) required
• Strong business and sales focus with attention to detail are essential
• Ability to lead and coach a young team
• Flexible, cooperative person with high level of motivation and enthusiasm
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate
and revenue control
• Analyses credit check report daily for possible doubtful accounts
Hotel Missoni Kuwait
Symphony Complex, Gulf Road
P O Box 1113, Salmiya 22012
Kuwait
T: + 965 2577 0000
F: + 965 2577 0001
info.kuwait@hotelmissoni.com
• Minimum 2 years Front Office experience, preferably in 5 star environment
• Native Arabic speaker with excellent command of English orally and written; additional languages are an advantage
• Diploma or Hotel Management School degree required
• Strong technical skills in Microsoft Office and PMS (Fidelio/ Opera) required
• Strong business and sales focus with attention to detail are essential
• Ability to lead and coach a young team
• Flexible, cooperative person with high level of motivation and enthusiasm
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate
and revenue control
• Analyses credit check report daily for possible doubtful accounts
Hotel Missoni Kuwait
Symphony Complex, Gulf Road
P O Box 1113, Salmiya 22012
Kuwait
T: + 965 2577 0000
F: + 965 2577 0001
info.kuwait@hotelmissoni.com
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