Required Front Office Duty Manager for Crowne Plaza Hotel in Kuwait

Main Duties:
1.       Supervises all front desk services and personnel to ensure guests receive prompt, cordial, efficient and personalized service.
2.       Maintains smooth relationships between management and guests by attending to guest complaints, requests and inquiries and by seeing the accommodation and transportation of overflow guests in case of full occupancy.
3.       Prepares front office statistical reports as required by Front Office Manager
4.       Frequently reviews the arrival report, thus ensuring all VIPs and special request rooms are blocked.  Escort VIP guests to their rooms in the absence of Guest Relation Manager.
5.       Maintains maximum sales of ICA and PC membership enrolments.
6.       Makes necessary round of the entire hotel property and inspects, as outlined in duty manager's check list and makes recommendations to management.
7.       Authorizes rate and room changes, paid outs, rebates, cash advances, acceptance of cheques, on basis of established procedures.
8.       Maintains the grand master and emergency key when necessary and records in log books.
9.       Coordinates with security in the investigations of irregularities and undesirable guests, assists with filling out loss and incident report according to company policy.
10.    Coordinates with housekeeping in checking room discrepancies and DND
11.    Assists in promoting inter-hotel sales and in-house facilities.
12.    Frequently checks the due outs and coordinates with Front Office cashier in handling guests problems upon check out.
13.    Frequently checks the due outs and coordinates with Front Office cashier in handling guests problems upon check out
14.    Checks and initials registration cards of check in guest
15.    Authorizes acceptance of walk ins/ extensions on busy days.
16.    Accompanies authorized personnel to store rooms in absence of storeroom staff, signs the requisitions covering the items taken and records in log book.
17.    Performs all front desk and concierge duties when business demands.
18.    Maintains appropriate standards of dress, hygiene, uniforms, appearance, posture and employee conduct

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JobID: KUW000764

REQUIRED QUALIFICATIONS
    Excellent time-management skills; effective organizing skills; ability to plan and prioritize own work program under tight deadlines, as well as to work on own initiative and as a member of the team
    Ability to effectively communicate (written and verbal) across all levels of the organisation
    Strong customer service focus
    Strong interpersonal skills demonstrated by the ability to lead and gain the assistance/cooperation of others, as well as the ability to work effectively with people of different national and cultural backgrounds with sensitivity and respect for diversity.
    Strong client orientation, including the ability to develop and maintain effective working relationships with client departments.

Qualifications
    Solid computer skills; proficiency in the use of office software products (MS Word, Excel, Power Point, etc)
    Excellent ability to effectively communicate in a clear and concise manner in English (both oral and written). Arabic knowledge a strong advantage.
    Experience in a customer service environment
    Previous administration experience would be ideal but not required
    3 years experience in the same field

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