HCL Technologies Limited Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad

HCL Technologies Limited  Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad

Opening(s): 25

Experience: 6 months - 5years

Job Description:

• Hiring for Analyst/Sr. Analyst

Eligibility:

Responsibilities :

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
• support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
• and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
• presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations

Responsibilities for DC - Ops

• Good communication
• experience only with international process , domestic with good comm is fine
• ready to work in any shift
• 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring ,server,network monitoring )
• certification course with min 6 months in Linux /Unix with good comm. are eligible .

Please send your profiles to geethaj@hcl.com

or

Please walk in to the below address

Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
Contact person-Sanoj
Saturday -10am-3.30pm

Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
Contact person-Sarath/Siva

Kindly mention Geetha on top of your resume

Service Desk / DC candidates who are willing to work to relocate other location can attend interview at Chennai, Bangalore, Hyderabad

Technical Requirements

• Technical Voice Experience required
• Phone support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
• Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL's value and its methodology

Qualification
Graduates, 10+ 3yrs / arrears/pending docmts/

Min-0.6m-3yrs mandatory

Date of Interview:-Monday - Saturday
Weekday - 12pm-3pm ( only chennai & bangalore )
weekend 10:30 am to 4:00 pm

Job Location: Chennai /Bangalore
Interview Venue Details:-

Walkin chennai,

Weekday - 12pm-3.30pm / Saturday: 10am-4pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
contact person-Geetha

Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person- Sanoj


Hyderabad ( only on saturday 10am-4pm )
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath

Candidates should be willing to relocate to chennai or bangalore