Required Receptionist Front Desk - New Mowasat Hospital

The Receptionist serves as a primary point of contact between patients and the Hospital. The conduct with patients conveys an impression of the entire Hospital, therefore, the onus is on the Receptionist to be courteous and prompt to attend/ greet patients, answer queries, maintain patients check in& out records, schedule appointments and handle prescriptions.

RESPONSIBILITIES
    Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
    Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
    Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
    Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
    Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.                              
    Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
    Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
    Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
    Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
    Maintains departmental records and files and takes care of Department equipment.
    Participates in departmental meetings and related in-service educational programmers.
    Attends training courses related to new task, if required.
    Performs other duties as and when assigned

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