Customer Service Agent - Talabat GTC

Responsible for coordinating activities pertaining to introducing and facilitating our core e-business service to our customers that serves information processing by planning, organizing, and executing coordination tasks, maintaining the smooth operation flow and providing efficient customer service services.

Bilingual (Arabic and English) is a plus.
-Minimum 2 years experience in similar role.
-Proficient with computer literacy and good knowledge of Microsoft Office tools.
-Excellent typing and data entry skills.
-Excellent communication skills both English and Arabic.
-Customer oriented with good customer service skills.
-Good team player and works well with multi-cultural environment.
-Flexible to work in different shifts.
-Holds a valid transferable residency

Responsibilities / Duties:
• Arrange for periodic coordination meetings with vendors for the purpose of introducing the business services to clients.
• Back and forth routine follow ups with vendors for executing special events, and requesting missing function.
• Handles incoming / outgoing telephone calls, following up and corresponding with clients.
• Handling customer care incidents and correspond accordingly with concerned parties.
• Performs updates, data entry and produce periodic reports on back office applications.
• Perform operator duties to include handling incoming & outgoing telephone calls, following up and corresponding with clients.
• Handle customer care incidents reports and correspond them accordingly with concerned parties. (Team Leader & Country Manager)
• Daily task report updates, data entry of work related tasks and produce periodic reports on back office applications.
• Establish, update, and maintain Office files.

Send CV at: careers@talabat.com