Job Purpose:
To monitor and prevent card fraud from occurring, to make outbound calls (24/7) for any suspect transactions and/or follow up on compromise Credit and Debit cards and to handle inbound manual authorization calls (24/7) and service VIP and Priority Cardholders calls 24/7
Accountabilities:
Your accountabilities will include, but not limited to the following:
•Fraud Prevention:
◦Monitor online issues report for suspect card transaction and carry out inbound and outbound calls to cardholders to verify transactions and advise cardholders of compromised cards
•Customer Service:
◦Communicate with customer in a pleasant manner, check lost and stolen reports from TBK for possible fraud and provide customer with detailed information about the transactions
•Administration:
◦Carry out day to day administration duties related to fraud cases, Quarterly archiving of fraud cases, generate Fraud reports and monitor the safety of online transactions for compliance and any exceptions
•Corporate governance & compliance:
◦Work fully within risk policies & procedures and all compliance regulations
Education, Knowledge, Experience and Skills: •Education / Qualifications: ◦Advanced Diploma / Diploma in Banking Operations or equivalent certification
•Knowledge
◦Basic knowledge of MasterCard, Visa and Amex card products, functionality & rules
Good understanding of Card Fraud Investigation
Processing of financial entries on BEAM
Processing of financial entries on MXP
•Experience:
◦1 - 2 years’ experience in credit card business environment
•Generic & Specific skills
◦Knowledge of MS Office
◦Detailed and meticulous
◦Bilingual in Arabic and English
◦Good Communication skills
◦Interpersonal Skills
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