Guide the success of a store by leading and motivating the selling team,
developing and managing the service environment and presenting a clean,
neat and organized shopping environment for our customers.
1 People Management:
• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
• Set shop team attendance schedules according to business needs ad follow up implementation.
• Manage all inter shops transfers and communicate properly to area manager
• Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
• Handle team grievances and disciplines
2. Sales Management:
• Set targets for team daily/weekly/monthly.
• Motivate team to achieve their individual and store targets, and determine top and low performers
• Analyze shop and brand performance and take necessary action with approval from area manager.
• Support all marketing activities
3. Customer Service:
• Demonstrate six steps with outstanding customer service and be a role model for team.
• Handle customer complaints.
• Provide appropriate after sales service to all customers
• Provide feedback to area manager about customer needs.
• Ensure to keep all promises made to customer.
• Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
• Ensure appropriate stocks of products are available
• Conduct inventory of products as per standards and ensure accuracy
• Ensure all transfers in and out are accurately recorded as per policy
• Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
• Ensure stock safety (cabinets and stockrooms)
Apply Online
1 People Management:
• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.
• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.
• Set shop team attendance schedules according to business needs ad follow up implementation.
• Manage all inter shops transfers and communicate properly to area manager
• Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.
• Handle team grievances and disciplines
2. Sales Management:
• Set targets for team daily/weekly/monthly.
• Motivate team to achieve their individual and store targets, and determine top and low performers
• Analyze shop and brand performance and take necessary action with approval from area manager.
• Support all marketing activities
3. Customer Service:
• Demonstrate six steps with outstanding customer service and be a role model for team.
• Handle customer complaints.
• Provide appropriate after sales service to all customers
• Provide feedback to area manager about customer needs.
• Ensure to keep all promises made to customer.
• Enhance the customer service provided to customer through shop team
4. Stock Efficiency:
• Ensure appropriate stocks of products are available
• Conduct inventory of products as per standards and ensure accuracy
• Ensure all transfers in and out are accurately recorded as per policy
• Ensure appropriate quantities of bags and POS (Point Of Sale) display materials
• Ensure stock safety (cabinets and stockrooms)
Apply Online
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