Provide technical expertise, planning, design, and implementation Define
capacity and functionality, in addition strategy planning of
Applications in line with Wataniya Telecom’s assumptions and growth
plans, both strategically and as in roadmap. The Senior level will
execute many of the same activities as the Junior and Mid level, but in
addition, will typically work on more complex, larger and higher
importance/impact projects. The Senior level will also typically be
expected to deliver highly optimal results as a product of broader and deeper experience.
Qualifications:
Advanced working knowledge of GSM and customer management solutions, i.e. Oracle applications, Portal, Java, WEB development experience
Knowledge of software development life cycle and project life cycle
Hands-on experience in analysis and implementation of software
Telecom industry knowledge would be an advantage
Good knowledge of MS Office applications like Excel, Word etc.
Excellent command of both written and verbal English, Arabic would be an advantage.
Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognised professional institute.
Strong Analytical skills
Strong Project Management skills
Requirements::
Responsible for Customer Management Solutions applications new requirements implementation life cycle.
Provide gap analysis against business requirements.
Conduct feasibility studies.
Evaluate different solutions/architecture is compliant with Wataniya Telecom security policies.
Translate business requirements into technical designs.
Ensure business requirements are implemented according to the solution i.e best practices.
Minimize customisations by explaining Vanilla functionality to business SMEs.
Verify SIs scope of work and technical designs.
Write test scenarios and test cases.
Conduct system integration testing.
Support UAT.
Prepare for production deployments.
Support post cutover design changes.
Responsible for developing and or processing system scripts to be run either manually or automatically by the system.
Responsible for the overall deployment architecture in Wataniya.
Strong understanding of all Customer Management Solutions applications components and their roles, i.e CRM
Ability to design high available mission critical deployments includes Clustering and load balancing.
Should support Customer Management Solution applications virtualization initiative using VMware or similar hypervisor.
Troubleshooting and resolving Customer Management Solution applications performance issue.
Plan Customer Management Solution applications new releases.
Plan Customer Management Solution applications Patches.
Configuring List Management to import.
Support Call centre CTI integrations.
Support the implementation of call centre business processes.
Enable Customer 360 degrees view.
Design integration with back end systems required for customer visibility and support.
Support the implementation of campaign management.
Design Siebel integration with data sources like DWH and event based feeds.
Design different CRM Integration with channels (SMS, Email, call centre, IVR ..etc).
Design Oracle CRM integration with provisioning systems (IN, Billing, voucher management).
Perform internal and external negotiations to achieve high levels of quality and maximal functionality in the technical solutions selected.
Map and define long term plans for overall Applications and Services from upgrades and expansion point of view.
Provide input and accountable at finalizing of yearly CAPEX targets with minimum of deviations during the course of the year.
Apply Online
Qualifications:
Advanced working knowledge of GSM and customer management solutions, i.e. Oracle applications, Portal, Java, WEB development experience
Knowledge of software development life cycle and project life cycle
Hands-on experience in analysis and implementation of software
Telecom industry knowledge would be an advantage
Good knowledge of MS Office applications like Excel, Word etc.
Excellent command of both written and verbal English, Arabic would be an advantage.
Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognised professional institute.
Strong Analytical skills
Strong Project Management skills
Requirements::
Responsible for Customer Management Solutions applications new requirements implementation life cycle.
Provide gap analysis against business requirements.
Conduct feasibility studies.
Evaluate different solutions/architecture is compliant with Wataniya Telecom security policies.
Translate business requirements into technical designs.
Ensure business requirements are implemented according to the solution i.e best practices.
Minimize customisations by explaining Vanilla functionality to business SMEs.
Verify SIs scope of work and technical designs.
Write test scenarios and test cases.
Conduct system integration testing.
Support UAT.
Prepare for production deployments.
Support post cutover design changes.
Responsible for developing and or processing system scripts to be run either manually or automatically by the system.
Responsible for the overall deployment architecture in Wataniya.
Strong understanding of all Customer Management Solutions applications components and their roles, i.e CRM
Ability to design high available mission critical deployments includes Clustering and load balancing.
Should support Customer Management Solution applications virtualization initiative using VMware or similar hypervisor.
Troubleshooting and resolving Customer Management Solution applications performance issue.
Plan Customer Management Solution applications new releases.
Plan Customer Management Solution applications Patches.
Configuring List Management to import.
Support Call centre CTI integrations.
Support the implementation of call centre business processes.
Enable Customer 360 degrees view.
Design integration with back end systems required for customer visibility and support.
Support the implementation of campaign management.
Design Siebel integration with data sources like DWH and event based feeds.
Design different CRM Integration with channels (SMS, Email, call centre, IVR ..etc).
Design Oracle CRM integration with provisioning systems (IN, Billing, voucher management).
Perform internal and external negotiations to achieve high levels of quality and maximal functionality in the technical solutions selected.
Map and define long term plans for overall Applications and Services from upgrades and expansion point of view.
Provide input and accountable at finalizing of yearly CAPEX targets with minimum of deviations during the course of the year.
Apply Online
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