To deliver desktop services and support related to every service & system supported by Information Technology from a centralized location. The centralized support team is aimed at maximizing the capability of the IT tools and systems to support our customer base remotely and the on-site support of head office employees.
• 5 years experience working in a desktop and customer facing environment.
• A degree or diploma in computing related field.
• Demonstrated technical, analytical and problem-solving skills.
• Experience in supporting PC based applications including Microsoft Office, Adobe, Internet
and Graphics applications.
• Experience with remote management systems such as Symantec Altiris and Intel LANDesk.
• Exposure to ITIL principles.
• Well groomed and professional customer facing behavior and etiquette.
• Be organized, efficient & versatile.
• Demonstrated technical & analytical skills.
Accountabilities:
• Management and support of Client Management Suite platform (Symantec Altiris). Including
PC imaging, patch management, software deployment, asset control, software deployment.
• Quick & efficient handling and resolution of incidents & service requests.
• Develop knowledge of client business & IT environment with the goal of decreasing calls to
IT, increasing first time fix resolution.
• Drive third party service providers to resolve service and support calls within defined SLAs
and provide customer alternatives in the meantime.
• Maintain high customer satisfaction levels through options based resolutions as well as
minimizing waiting time and interruptions to service.
• Lead a team of Desktop Support Technicians and Specialists to effectively deliver the best
support and service possible.
Send CV at: recruitment@alghanim.com
• 5 years experience working in a desktop and customer facing environment.
• A degree or diploma in computing related field.
• Demonstrated technical, analytical and problem-solving skills.
• Experience in supporting PC based applications including Microsoft Office, Adobe, Internet
and Graphics applications.
• Experience with remote management systems such as Symantec Altiris and Intel LANDesk.
• Exposure to ITIL principles.
• Well groomed and professional customer facing behavior and etiquette.
• Be organized, efficient & versatile.
• Demonstrated technical & analytical skills.
Accountabilities:
• Management and support of Client Management Suite platform (Symantec Altiris). Including
PC imaging, patch management, software deployment, asset control, software deployment.
• Quick & efficient handling and resolution of incidents & service requests.
• Develop knowledge of client business & IT environment with the goal of decreasing calls to
IT, increasing first time fix resolution.
• Drive third party service providers to resolve service and support calls within defined SLAs
and provide customer alternatives in the meantime.
• Maintain high customer satisfaction levels through options based resolutions as well as
minimizing waiting time and interruptions to service.
• Lead a team of Desktop Support Technicians and Specialists to effectively deliver the best
support and service possible.
Send CV at: recruitment@alghanim.com
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