To handle standard clerical duties with efficiency within the Customer Service Unit by receiving incoming credit/debit card queries and complaints from customers, branches and other departments and ensuring prompt resolution of all queries and customer complaints. The role also includes monitoring and follow – up with customers on suspected fraudulent transactions.
Education / Qualifications:
High School Certificate / Diploma in Banking Operations
Experience:
1 - 2 years experience in customer service relating to a credit card business environment and basic knowledge of MasterCard, Visa and Amex card products, functionality & rules
Accountabilities:
Customer Relations:
Receive various queries related to credit/debit cards and communicate with the appropriate teams ensuring prompt resolution of all queries and complaints
Document and register all customer queries/ requests and update service request log with feedback on the progress, resolution or conclusion in order to maintain cardholder information on the card processing system as per GB policy
Follow-up with concerned Teams on pending customer requests and internal service requests with a scheduled turnaround time per request and keep customers informed on the progress of their service request
Coordination:
Assist customers in case of a lost or stolen card situation and take appropriate action to secure customer’s account
Coordinate with customers regarding any dispute or fraud Issue ensuring suitable action and timely closure
Communicate with customers in case of any un-usual and doubtful activity from the daily-transgressed rules transaction reports to escalate appropriate measure in resolving the issue
Handle all customers, merchant and internal staff in a professional manner
Apply Online
Education / Qualifications:
High School Certificate / Diploma in Banking Operations
Experience:
1 - 2 years experience in customer service relating to a credit card business environment and basic knowledge of MasterCard, Visa and Amex card products, functionality & rules
Accountabilities:
Customer Relations:
Receive various queries related to credit/debit cards and communicate with the appropriate teams ensuring prompt resolution of all queries and complaints
Document and register all customer queries/ requests and update service request log with feedback on the progress, resolution or conclusion in order to maintain cardholder information on the card processing system as per GB policy
Follow-up with concerned Teams on pending customer requests and internal service requests with a scheduled turnaround time per request and keep customers informed on the progress of their service request
Coordination:
Assist customers in case of a lost or stolen card situation and take appropriate action to secure customer’s account
Coordinate with customers regarding any dispute or fraud Issue ensuring suitable action and timely closure
Communicate with customers in case of any un-usual and doubtful activity from the daily-transgressed rules transaction reports to escalate appropriate measure in resolving the issue
Handle all customers, merchant and internal staff in a professional manner
Apply Online
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