A Customer Care Officer is responsible for handling all customer enquires, feedback and complaints. Represent the Customer Care Department over the phone and/or website of the company.
Responsibility:
- Ability to build and maintain good networks internally and externally
- Approach all customers matters in an on biased and professional manner
- Provides advice to customers regarding wide range of queries via email,letter or phone
- Maintain general customers data base
- Perform other job related duties as assigned by Line Manager
- Communicate with supervisor on all related issues within function highlighting the improvements needed for the Group Customer Care Department
- Responsible for complaint conflict resolution of external customers through the Customer Complaint Management System
- Answer enquiries and requests regarding the department focusing on the importance of the confidentiality of certain identified information
- Conduct surveys and tele-marketing/sales
- Minimum 2 years experience preferably in Retail
- Good presentation and communication skills
- Good interpersonal and organisational skills
- Able to work under pressure
- Fluent in written and spoken English & Arabic
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