Required Card Production Officer - Gulf Bank

To support the card application process through data entry, assisting in archiving & filing.

Education / Qualifications:
    High School Certificate / Diploma in Banking Operations

Knowledge:
    Good knowledge of Card Operations and Products

Experience:
    0- 1 years experience in a credit card business environment

Generic & Specific Skills:
    Teamwork Bilingual in Arabic & English
    Proficient in IT (MS Office & Banking software)

Accountabilities:

Application Processing
    Process Credit Card applications accurately
    Carry out day to day Credit Card maintenance (Limit amendments, Cancellations, replacements, renewals, customer information amendments etc.)
    Ensure Card Stock Reconciliation

Customer Relations:
    Ensure proper and timely follow-up on Branch and Customers requests for any new Application, Replacement or additional Card Processing.
    Liaise with Courier Company for Card delivery and inquiries.
    Interact with other Card Centre units( like settlements, chargeback
    customer service)

Internal Service Management
    Coordinate with Card Production unit for card production issues and delivery.
    Ensure compliance with audit policies
    Ensure compliance with - MasterCard and Visa Global Regulations;
    Payment Card Industry Data Security Standards (PCI DSS)

Reports & Coordination:
    Maintain Renewals & daily production and campaign delivery sheets and MIS.
    Provide periodical MIS reports  to the direct manager.

Corporate governance & compliance
    Follow all relevant operational & risk procedures and instructions so that work is carried out in a controlled and consistent manner

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