Required Officer Settlement - Gulf Bank

The primary role of the Settlements Officer is to perform daily routine tasks of processing financial entries and perform reconciliation of General Ledger accounts for cards.

Education / Qualifications:
    Advanced Diploma in Banking Operations

Knowledge:
    Good knowledge of Card Operations and Settlements
    Basic understanding of Financial Controls

Experience:
    1 - 2 years in experience in a credit  card business environment

Generic & Specific Skills:
    Excellent Communication
    Bilingual in Arabic & English
    Proficient in IT (MS Office & Banking software)
    Interpersonal skills
    Ability to identify Problems

Accountabilities:

Settlements:
    Preparation and processing of financial entries, payments, manual sale slips, refunds.
    Validate the processing of all incoming and outgoing payments;
    Work with Accounts Receivable to resolve customer issues regarding payments of settlements;
    Providing support to the card customer service unit or directly assisting customer with disputes of fees and charges;
    Accurately processing Credit card Settlement transactions.

Follow-up:
    Work with Accounts Receivable to resolve customer issues regarding payments of settlements.
    Evaluate all customers’ payment and financial history and ensuring error free transactions.
    Provide quality and timely customer support working towards maximum customer satisfaction.

Vendor Support:
    Support the immediate supervisor to deal and co ordinate with vendors / service providers (VISA, MasterCard) on all correspondence.

Corporate governance & Compliance
    Work fully within all compliance regulations
    Conform to risk policies and procedures to minimize the error ratios and customer frauds

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