Required Fraud / Authorization Officer - Gulf Bank

To monitor and prevent card fraud from occurring, to make outbound calls (24/7)  for any suspect transactions and/or follow up on compromise Credit and Debit cards and to handle inbound manual authorization calls (24/7) and service VIP and Priority Cardholders calls 24/7.
   
Education / Qualifications:
        Advanced Diploma / Diploma in Banking Operations or equivalent certification
   
Knowledge
        Basic knowledge of Master Card, Visa and Amex card products, functionality & rules
        Good understanding of Card Fraud Investigation
        Processing of financial entries on BEAM
        Processing of financial entries on MXP
   
Experience:
        1 - 2 years’ experience in credit card business environment
   
Generic & Specific skills
        Knowledge of MS Office
        Detailed and meticulous
        Bilingual in Arabic and English
        Good Communication skills
        Interpersonal Skill

Your accountabilities will include, but not limited to the following:
   
Fraud Prevention:
        Monitor online issues report for suspect card transaction and carry out inbound and outbound calls to cardholders to verify transactions and advise cardholders of compromised cards
   
Customer Service:
        Communicate with customer in a pleasant manner, check lost and stolen reports from TBK for possible fraud and provide customer with detailed information about the transactions
   
Administration:
        Carry out day to day administration duties related to fraud cases, Quarterly archiving of fraud cases, generate Fraud reports and monitor the safety of online transactions for compliance and any exceptions
   
Corporate governance & compliance:
        Work fully within risk policies & procedures and all compliance regulations

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