To perform each essential duty satisfactorily by ensuring that
computerized records are captured accurately and maintained in the
prescribed manner.
Education / Qualifications:
Graduate Customer Relations / Communication / Business Management / Sales & Marketing
Knowledge:
knowledge of Consumer Banking Products & Services, IT and Banking Systems, Understanding of Customer Psychology
Experience:
1 – 2 year in Customer Service
Generic & Specific Skills:
Excellent Communication
Analytical Thinking
Bilingual in Arabic & English
MS Office & Banking software
Accountabilities::
Refers to AML list containing customer category for KYC data update and start calling for data update.
Call and greet the customer in an appropriate manner, verify customer and ensure total customer satisfaction by requesting and capturing the missing / needed data.
Ensure successful customer KYC profile update, escalate in case of error or issue and follow-up
Contacts AML to resolve questions, inconsistencies, or missing data.
Contributes to a team effort and accomplishes related results as required.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains data entry requirements by following the procedure.
Assists when and where necessary in developing improved patient records management.
Consults with the system/application and/or evaluators for troubleshooting database problems.
Generates statistical reports and responds to inquiries regarding entered data as requested.
Performs other duties in line with scope of work and as instructed by the direct manager.
People management:
Manage, train and motivate KYC Remediation team to ensure that the department delivers the optimum and agreed levels of service.
Communicate operational procedures.
Corporate governance & Compliance:
Adhere to all procedures and processes, risk policies and AML compliance.
Apply Online
Education / Qualifications:
Graduate Customer Relations / Communication / Business Management / Sales & Marketing
Knowledge:
knowledge of Consumer Banking Products & Services, IT and Banking Systems, Understanding of Customer Psychology
Experience:
1 – 2 year in Customer Service
Generic & Specific Skills:
Excellent Communication
Analytical Thinking
Bilingual in Arabic & English
MS Office & Banking software
Accountabilities::
Refers to AML list containing customer category for KYC data update and start calling for data update.
Call and greet the customer in an appropriate manner, verify customer and ensure total customer satisfaction by requesting and capturing the missing / needed data.
Ensure successful customer KYC profile update, escalate in case of error or issue and follow-up
Contacts AML to resolve questions, inconsistencies, or missing data.
Contributes to a team effort and accomplishes related results as required.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains data entry requirements by following the procedure.
Assists when and where necessary in developing improved patient records management.
Consults with the system/application and/or evaluators for troubleshooting database problems.
Generates statistical reports and responds to inquiries regarding entered data as requested.
Performs other duties in line with scope of work and as instructed by the direct manager.
People management:
Manage, train and motivate KYC Remediation team to ensure that the department delivers the optimum and agreed levels of service.
Communicate operational procedures.
Corporate governance & Compliance:
Adhere to all procedures and processes, risk policies and AML compliance.
Apply Online
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