• To process warranty claims originating from the branches, ensuring minimum amounts due from principals.
• To handle all franchises in the company, gaining exposure to a wide range of products and automotive principals.
• 3-5 years’ experience within a major automotive dealership/distributorship as a warranty
administrator.
• Preferably having diploma in automotive engineering.
• Have a solid understanding of the Automotive/Mechanical Engineering industry.
• Have knowledge of automotive mechanisms including knowledge of flat rate manuals and electronic parts catalogues.
• Good computer skills, including proficiency in MS Office, Excel and Power Point.
• Good understanding of a Dealer Management System – Kerridge.
• Excellent typing speed and accuracy, paying attention to details at all times.
• Strong English communication skills (verbal and written).
• The ability to manage time effectively and able to multitask.
• Preferably having experience with European/Chinese and Japanese manufacturer
Responsibilities:
-Receive repair orders from branches and acknowledging receipt.
-Return repair orders to branches after warranty processing.
-Ensure minimum back-log of unprocessed repair orders.
-Check quality of repair orders received from branch in terms of warrant ability of vehicle and components, operation code, time claim, failure details, etc.
-Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts and to maximize repayment from principals.
-Provide approval for major component and policy warranties.
Identifying failed part numbers correctly and recording on warranty claims.
-Establish correct problems and remedy codes (plus explanation) and operation number.
-Ensure all parts and consumables are recorded on the warranty claims.
-Ensure that all recalls are initiated and completed as per the guidelines.
-Ensure there is no financial discrepancies between online system and actual claim sent.
-Require to issue warranty claim number, thus completing processing cycle.
-Review existing manufacturer and distributor warranty policies, issuing necessary amendments.
-Periodically compare and review manufacturer’s warranty terms and rates, to initiate rate negotiation
Apply Online
• To handle all franchises in the company, gaining exposure to a wide range of products and automotive principals.
• 3-5 years’ experience within a major automotive dealership/distributorship as a warranty
administrator.
• Preferably having diploma in automotive engineering.
• Have a solid understanding of the Automotive/Mechanical Engineering industry.
• Have knowledge of automotive mechanisms including knowledge of flat rate manuals and electronic parts catalogues.
• Good computer skills, including proficiency in MS Office, Excel and Power Point.
• Good understanding of a Dealer Management System – Kerridge.
• Excellent typing speed and accuracy, paying attention to details at all times.
• Strong English communication skills (verbal and written).
• The ability to manage time effectively and able to multitask.
• Preferably having experience with European/Chinese and Japanese manufacturer
Responsibilities:
-Receive repair orders from branches and acknowledging receipt.
-Return repair orders to branches after warranty processing.
-Ensure minimum back-log of unprocessed repair orders.
-Check quality of repair orders received from branch in terms of warrant ability of vehicle and components, operation code, time claim, failure details, etc.
-Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts and to maximize repayment from principals.
-Provide approval for major component and policy warranties.
Identifying failed part numbers correctly and recording on warranty claims.
-Establish correct problems and remedy codes (plus explanation) and operation number.
-Ensure all parts and consumables are recorded on the warranty claims.
-Ensure that all recalls are initiated and completed as per the guidelines.
-Ensure there is no financial discrepancies between online system and actual claim sent.
-Require to issue warranty claim number, thus completing processing cycle.
-Review existing manufacturer and distributor warranty policies, issuing necessary amendments.
-Periodically compare and review manufacturer’s warranty terms and rates, to initiate rate negotiation
Apply Online
No comments:
Post a Comment