An After-Sales Manager develops and promotes the Toyota Fleet after sales.
Assists with after-sales related market research and recommends improvement measures with the aim of continuously enhancing customer satisfaction with after sales service.
Manage and supervise a team of service engineers/technicians to provide efficient after-sales and service support.
Administer and manage all aspects of customer and dealer complaints ensuring customer problems are solved quickly.
Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
Build strong relationships with Fleet customers and securing long term business.
Deal with dissatisfied customers and managing complaints.
To ensure that timely follow-ups have been made with customers for renewal and /or return of vehicles upon expiry of contracts
Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
To analyze level of customer satisfaction and take suitable measures to attain maximum satisfaction level.
Ensure Fleet owners are visited on regular basis; every two weeks, to discuss product related, warranty and sales issues.
Review monthly sales and profit performance.
Attend meetings with TMC officials for any Field Technical Reports (FTR).
Liaise with Service Division regarding warranties or problems related to products raised by fleet customers.
Liaise between Service Department and Fleet owners for value added products in terms of customers’ complaints regarding sales and service related issues.
Ensure employees liaise with Vehicle Accessories Department for accessories sales as and when required from Fleet owners.
Ensure correct specifications are delivered to Fleet owners.
Liaise with Marketing Department for any after sales promotions via Group Sales.
Support team members in achieving their goals and directing them on day to day enquiries
Assists with after-sales related market research and recommends improvement measures with the aim of continuously enhancing customer satisfaction with after sales service.
Manage and supervise a team of service engineers/technicians to provide efficient after-sales and service support.
Administer and manage all aspects of customer and dealer complaints ensuring customer problems are solved quickly.
Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
Build strong relationships with Fleet customers and securing long term business.
Deal with dissatisfied customers and managing complaints.
To ensure that timely follow-ups have been made with customers for renewal and /or return of vehicles upon expiry of contracts
Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.
To analyze level of customer satisfaction and take suitable measures to attain maximum satisfaction level.
Ensure Fleet owners are visited on regular basis; every two weeks, to discuss product related, warranty and sales issues.
Review monthly sales and profit performance.
Attend meetings with TMC officials for any Field Technical Reports (FTR).
Liaise with Service Division regarding warranties or problems related to products raised by fleet customers.
Liaise between Service Department and Fleet owners for value added products in terms of customers’ complaints regarding sales and service related issues.
Ensure employees liaise with Vehicle Accessories Department for accessories sales as and when required from Fleet owners.
Ensure correct specifications are delivered to Fleet owners.
Liaise with Marketing Department for any after sales promotions via Group Sales.
Support team members in achieving their goals and directing them on day to day enquiries
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