The Role:
- Provide the highest standard of dispensing service.
- Recommend/guide/promote customers through best options for frames/lenses/extras both in style & price.
- Actively work towards achieving business targets by sales, margin and conversion.
- Support & train team members.
- Assist customers by discussing/recommending/promoting products & extras in order to maximize sales. Explain procedure & always ensure highest level of customer service.
- Develop / coach / train new & motivate existing team.
- Ensure all orders are produced accurately, efficiently & to the highest standards. Keep customers informed & up date on the status of their orders.
- Ensure refunds/complaints/warranties are dealt with in a professional & timely manner.
- Minimum 4 years working in an Optical environment.
- Full understanding of Optics, products, after care and assist develop Trainee dispensers.
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